At Check Mate Space, we want you to be completely satisfied with your purchase.
If you’re not happy with your order or received an item that isn’t as expected, you may return or exchange it within 30 days of delivery — no questions asked.
✅ Return Eligibility
We accept returns for:
Defective or damaged products (manufacturing issues)
Non-defective products (if you simply change your mind)
To be eligible for a return:
The item must be in new, unused condition, with all original packaging and accessories.
Proof of purchase (order number or receipt) is required.
Returns must be initiated within 30 days of receiving your order.
🔄 Exchanges
We’re happy to offer exchanges for new, unused items if you prefer to swap your product for a different model or style.
Please contact our support team before returning your item so we can confirm availability and process the exchange efficiently.
📦 How to Start a Return
To initiate a return or exchange, please contact our support team first:
📧 soukyyamito@gmail.com
📞 +49 7328 37293
🌐 https://checkmatespace.com/contact-us/
We’ll guide you through the return steps and provide the correct return address and instructions.
🕐 Return Window
You have 30 days from the delivery date to request a return or exchange.
Returns requested after this period may not be accepted.
💷 Refunds
Once your returned item is received and inspected, your refund will be processed to your original payment method.
Refund processing time: within 14 business days after we receive the item.
You’ll receive an email confirmation once the refund has been issued.
💰 Fees & Costs
Restocking Fees: None – we do not charge any restocking or handling fees.
Return Shipping: Customers are responsible for the return shipping cost, except when the item is defective or incorrect.
🧾 Condition of Returned Items
Returned items must be:
Unused and in original condition
In the original packaging
With all included accessories and documentation
If items are returned used, damaged, or missing parts, we may deduct a reasonable amount from the refund.
⚠️ Non-Returnable Items
We cannot accept returns for:
Custom-made or personalised items
Items showing signs of use, damage, or alteration
📍 In-Store Returns
If applicable, returns can also be made in store by prior appointment.
Please contact us first to confirm return location details.
⚖️ Your Consumer Rights
This policy does not affect your statutory rights under the UK Consumer Rights Act 2015.
You may still be entitled to a repair, replacement, or refund if your product is faulty or not as described.
🏷️ Transparency Promise
At Check Mate Space, we’re committed to honest communication, fair return terms, and customer satisfaction.
We make every effort to resolve issues quickly and professionally — ensuring our customers shop with complete confidence.
🕐 Contact Information
Check Mate Space
1534 Greenbay Drive, North Charleston, South Carolina 29406, USA
📧 soukyyamito@gmail.com
📞 +49 7328 37293
🌐 https://checkmatespace.com