Welcome to the Check Mate Space FAQ section.
Here you’ll find answers to the most common questions about our chess tables, orders, shipping, returns, and more.
If you can’t find what you’re looking for, please contact us — we’re always happy to help!
🏷️ About Check Mate Space
Q1. What is Check Mate Space?
Check Mate Space is a premium online store specialising in high-quality chess tables and accessories.
Our products combine craftsmanship, design, and functionality to give every chess lover a stylish and durable game setup.
Q2. Where are you located?
We are based in North Charleston, South Carolina (USA), and we proudly serve customers across the United Kingdom, Europe, and worldwide.
Q3. Do you have a physical shop?
We currently operate as an online-only store, which allows us to keep prices affordable while maintaining top-tier quality and support.
🛒 Ordering & Payment
Q4. How can I place an order?
Simply visit our website at https://checkmatespace.com, browse our collection, and click “Add to Basket.”
Follow the secure checkout process to complete your order.
Q5. What payment methods do you accept?
We accept:
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💳 Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
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💰 PayPal
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🍏 Apple Pay / Google Pay
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🏦 Direct Bank Transfer (for large/custom orders)
All transactions are SSL-encrypted for your protection.
Q6. Do you charge in GBP or another currency?
All prices are shown in British Pounds (£).
If you pay from outside the UK, your bank or PayPal may convert the amount to your local currency automatically.
🚚 Shipping & Delivery
Q7. How long does delivery take?
Orders are typically delivered within 4–12 business days across the United Kingdom.
This includes:
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3 days handling (order preparation)
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1–9 days transit (courier delivery time)
Q8. Do you ship internationally?
Yes, we ship worldwide. Shipping times may vary depending on your country and customs clearance.
Q9. How can I track my order?
Once your order is shipped, you’ll receive an email confirmation with tracking details.
You can follow your parcel directly using the link provided.
Q10. What if my order is delayed?
We do our best to deliver on time, but delays can occur due to customs or courier issues.
If your parcel hasn’t arrived within the expected timeframe, please contact us so we can investigate immediately.
🔁 Returns, Refunds & Exchanges
Q11. What is your return policy?
We offer a 30-day return window for both defective and non-defective products.
Items must be returned new, unused, and in their original packaging.
There are no restocking fees, and refunds are processed within 14 business days after we receive your item.
➡️ Read full details here: Return & Refund Policy
Q12. Can I exchange my item?
Yes, exchanges are accepted within the 30-day period as long as the product is unused and in its original condition.
Q13. Who pays for return shipping?
If the item is defective or incorrect, we cover all shipping costs.
For change-of-mind returns, customers are responsible for return postage.
🛠️ Warranty & Product Quality
Q14. Do your products come with a warranty?
Yes! Every product is backed by a 12-month limited warranty covering manufacturing defects and faulty materials.
➡️ See details here: Warranty Policy
Q15. What should I do if my item arrives damaged or defective?
Please contact us immediately at 📧 soukyyamito@gmail.com with your order number and photos/videos of the damage.
We’ll replace or repair the item as quickly as possible.
💳 Refunds & Cancellations
Q16. How long does it take to receive my refund?
Refunds are processed within 14 business days after we receive and inspect your returned item.
Q17. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it if it hasn’t shipped yet.
Once dispatched, it can only be returned through our return process.
🔒 Security & Privacy
Q18. Is my payment information secure?
Absolutely. All payments are processed via SSL-secured gateways (PayPal, Stripe, etc.), and we never store your card details.
Q19. How do you protect customer data?
We comply with the UK GDPR and use encrypted servers to safeguard all personal information.
➡️ Read our Privacy Policy for full details.
📞 Contact & Support
Q20. How can I reach customer service?
You can contact us anytime via:
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📞 +49 7328 37293
We reply to all messages within 24 hours (Mon–Sat).
🏷️ Transparency Promise
At Check Mate Space, we believe in clear information, honest service, and complete customer satisfaction.
Our goal is to provide a seamless shopping experience — from browsing to delivery — with no hidden fees or misleading claims.