Welcome to Check Mate Space.
We’re dedicated to ensuring that your order arrives safely, quickly, and exactly as described.
This Shipping Policy explains how we process, handle, and deliver your chess tables and accessories to customers across the United Kingdom and other supported regions.
📦 Processing & Handling Time
All orders are carefully packed and prepared before shipment.
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Handling Time: 3 business days (Monday – Friday)
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Orders placed before 12:00 AM (GMT) are processed starting the next business day.
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Orders placed after the cutoff or on weekends/holidays are processed the following business day.
During busy seasons or promotions, handling time may extend slightly, but we always notify customers in advance.
🚛 Shipping & Transit Time
Once your order has been handed to the carrier, delivery typically takes:
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United Kingdom: 4 to 12 business days
(1–9 business days transit time, depending on destination and courier service)
We partner with reliable shipping couriers to ensure safe and timely delivery of all orders.
Tracking information is provided once your order has been dispatched.
🌍 Delivery Schedule
We dispatch and deliver orders Monday to Friday, excluding public holidays.
Weekend or holiday orders are processed the next working day.
💰 Shipping Costs
Shipping fees are calculated automatically at checkout based on your delivery address and order weight.
We occasionally offer free shipping promotions within the UK — when available, these will be clearly displayed on our website.
📦 Order Tracking
Once your order ships, you’ll receive an email confirmation with a tracking number and a link to monitor your parcel’s progress.
If tracking updates are delayed, please allow up to 48 hours for the carrier to scan your parcel into their system.
🕐 Estimated Delivery Time Summary
| Stage | Duration | Schedule |
|---|---|---|
| Handling Time | 3 business days | Mon – Fri |
| Transit Time | 1–9 business days | Mon – Fri |
| Total Estimated Delivery | 4–12 business days | Depending on location |
🧾 Customs & Import Duties
For UK customers, all taxes and duties are included in your final checkout price.
For international orders, any customs charges are the buyer’s responsibility and vary by country regulations.
⚠️ Delays
Please note that external factors such as public holidays, weather conditions, or courier delays may affect delivery times.
We will always keep you informed if we detect any significant delay.
📞 Need Help?
If you have questions about your order or delivery, contact us directly:
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📞 +49 7328 37293
Our customer support is available Monday to Saturday, and we reply to all inquiries within 24 hours.