🛠️ Warranty Policy – Check Mate Space
At Check Mate Space, we take pride in the quality and craftsmanship of our chess tables and accessories.
Every item is carefully selected, inspected, and packaged to ensure our customers receive the best possible products.
This Warranty Policy explains your rights and our responsibilities if your item develops a fault or defect.
✅ 1. Standard Warranty Coverage
All products purchased from Check Mate Space come with a 12-month limited warranty from the date of delivery.
This warranty covers manufacturing defects and faulty materials or workmanship under normal use.
Covered issues include:
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Structural defects (cracks, loose joints, poor bonding)
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Material or finishing flaws
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Hardware issues caused by manufacturing faults
Not covered:
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Normal wear and tear
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Accidental damage, misuse, or improper handling
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Damage caused by incorrect assembly or unauthorised repairs
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Exposure to moisture, heat, or direct sunlight leading to warping or fading
🧾 2. Proof of Purchase
To qualify for warranty service, you must provide:
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A valid order number or purchase receipt
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The customer name and contact details used during the order
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Clear photos or videos showing the defect or issue
Please contact our support team first before sending any item back.
🔧 3. Warranty Solutions
Once your claim is approved, we will offer one of the following solutions depending on the situation:
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Free repair or replacement of the defective item (where available)
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Partial refund or store credit if the product can’t be repaired or replaced
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Full refund if the defect is confirmed and no replacement is available
We aim to process all valid claims within 7–10 business days of receiving your item or verification evidence.
🌍 4. International Orders (UK & EU Customers)
We proudly ship to the United Kingdom and European Union.
All warranty requests are handled through our main support team.
For international customers, repair or replacement timelines may vary depending on shipping and customs clearance.
Customers are responsible for return shipping costs, except where the fault is verified as a manufacturer defect.
📦 5. How to Submit a Warranty Claim
To submit a warranty request, please contact us at:
📧 soukyyamito@gmail.com
or via our contact form: https://checkmatespace.com/contact-us/
Include:
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Your order number
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Photos or videos of the issue
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A short description of what happened
Our support team will reply within 24 hours (Mon–Sat) with next steps.
⚖️ 6. Consumer Rights (UK Customers)
This warranty policy does not limit or affect your statutory rights under UK consumer law.
If your product is faulty or not as described, you may be entitled to a replacement, repair, or refund under the Consumer Rights Act 2015.
🏷️ 7. Transparency Promise
We are fully committed to honest communication, clear policies, and dependable customer service.
We do not mislead customers about warranty coverage, product quality, or after-sales support.
Our goal is simple — to ensure you have complete confidence when shopping with Check Mate Space.
🕐 Business Information
Business Name: Check Mate Space
Address: 1534 Greenbay Drive, North Charleston, South Carolina 29406, United States
Email: soukyyamito@gmail.com
Phone: +49 7328 37293
Website: https://checkmatespace.com